Your mce hub is connected to your PC, but isn’t recognized. You’re seeing this screen:

Please take the following steps one at a time to see whether they correct the problem:

  1. Is your mce hub connected directly to the computer via an operational USB cable? If not, please connect it.
  2. Disconnect the hub from the AC adapter.
  3. Disconnect the USB cable from the PC, wait for approximately 30 seconds and reconnect it.
  4. Connect the USB cable to other USB ports on the computer (including the port used for mouse\keyboard). Did this solve the issue? If so, this means that the USB port that the hub was connected to is not functioning properly.
  5. Do you have another mce hub? If so, please try to connect it to the computer. If it solves the issue, please escalate this hardware issue, so that your mce hub can be replaced.
  6. Please reboot your computer and try again.
  7. Do you have another computer where mce’s software is installed? If so, please try to connect the hub in question to it. If the hub is recognized on the new second PC, the hub is not defective. Please try to re-install the software on the PC that has the problem, as it will probably solve the issue.

If none of these steps is successful, please contact support at [email protected].