Why did my iPhone fail the GPS Signal Status Test?
The GPS Signal Status Test requires iOS Location Services to be On. To ensure this is the case, go to Settings/Privacy/Location Services.
I’m not sure how to grade this device
Grading devices is very important because Buyers keep their prices high when they trust that we'll grade devices fairly. Here are a few tips: Check first for water damage. If a device is water damaged, you don't need to worry about anything else. You won't be asked to give the device a cosmetic grade once [...]
I’ve plugged a phone in, but it isn’t recognized
To recognize a device, launch the Device Processing tool and ensure you are on the Home screen. Verify the device is not screen locked and that it has passed the setup screens. Now, using a standard OEM or Cellbie-provided cable, connect the device to the cable and then the cable to the Target port of [...]
I need to re-install mce on a PC that already has mce on it
In order to fully uninstall the software, please follow these steps. If you are uncomfortable un-installing software or editing the Windows Registry, please contact Cellbie Support at support@cellbie.com: 1. Uninstall MCE2.0 from the Control Panel 2. If the MCE-100 folder (C:\Program Files (x86)\MCE-100) remains, please delete it. 3. Open the PC Registry (regedit) and delete [...]
I need to install mce on a new PC
Prior to installing the mce device processing tool on a new PC, please contact your Cellbie account representative to ensure that sufficient licenses are available to support an additional instance. To install the mce device processing tool, please follow the steps outlined below. IT Requirements Before installation begins, please ensure the following requirements are met: [...]
My mce hub isn’t recognized
Your mce hub is connected to your PC, but isn't recognized. You're seeing this screen: Please take the following steps one at a time to see whether they correct the problem: Is your mce hub connected directly to the computer via an operational USB cable? If not, please connect it. Disconnect the hub from the [...]